Privacy Policy

Lindsay Francis & Mangan (referred to in this policy as “we”, “our” or “us”) is a law firm with offices in Auckland, Singapore and Sydney. We take the privacy and security of your personal information seriously. Any personal information you share with us is held in strict confidence.

We handle personal information in accordance with applicable privacy legislation in New Zealand, Singapore and Australia.

This policy sets out how we collect, hold, use, disclose and protect your personal information, and explains your rights in that regard. If you have any questions, please contact our Privacy Officer.

We may update this policy from time to time. We encourage you to check that you are reading the current version.

What is personal information?

Personal information is any information that identifies you, or from which your identity could reasonably be determined.

How do we collect and hold your personal information?

We collect personal information directly from you (or an authorised representative) when you engage our services, apply for a position with us, or access or register on our website. The information we may collect includes:

  • Identity information, such as your name and date of birth, to verify who you are.

  • Information required to meet our obligations under anti-money laundering and countering financing of terrorism legislation, including identity verification for you and relevant individuals within your organisation. Please refer to our Anti-Money Laundering Policy for further detail.

  • Contact details, such as your phone number, email address and postal address.

  • Your job title and the name of your employer.

  • Records of your interactions with us, including the time and date of contact and relevant correspondence and documents.

  • Other information needed to provide the legal services you or a third party (such as your employer) has requested.

  • If you apply for a role with us, information about your qualifications and professional experience.

We may also collect personal information from publicly available sources where this is necessary for customer due diligence or the provision of our services.

Subject to any specific data protection notice we may give to you or the terms and conditions of any contract which may be agreed between us, if you provide any personal data to us, whether directly or indirectly through another party, you agree and consent to our collection, use, and disclosure of such data in accordance with this Privacy Policy.

You may withdraw consent given or deemed to have been given in relation to the collection, use and disclosure of your personal data by emailing us at info@lfmdisputes.com.

How do we use and disclose your personal information?

We use your personal information to deliver legal services effectively and to keep you informed of relevant legal developments. Specific uses include:

  • Responding to your enquiries or providing legal advice and services to you or your employer.

  • Acting for our clients in matters where you are involved.

  • Verifying your identity and conducting customer due diligence.

  • Engaging or communicating with third parties on your behalf including third party service providers.

  • Identifying and managing conflicts of interest.

  • Meeting our legal and professional obligations.

  • Sending you publications and invitations to events (with your consent).

  • Improving and developing the services we offer.

  • Recruiting and onboarding staff.

  • Carrying out internal business functions, such as billing and administration.

To carry out these purposes, we may disclose your personal information to:

  • Persons or organisations you have authorised us to contact.

  • Parties involved in a matter for which we have been instructed by you or your employer.

  • Third-party service providers that assist us with storing, managing, auditing or analysing our information.

  • External advisers or service providers engaged to assist in delivering legal services to you.

  • Courts, tribunals, government bodies or regulatory authorities, where required by law.

As we have offices in New Zealand, Singapore, and Australia, your personal data may be accessed and processed across all these offices. We apply consistent data protection standards across all our offices which is governed by this privacy policy.

Security of personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our measures include:

  • Physical security controls for our premises.

  • Access-controlled systems for storing personal information.

  • Staff training on privacy obligations under applicable law.

Website analytics and statistical data

We may collect non-identifying statistical data about visits to our website and publications. This data helps us understand how our website is being used, monitor performance and improve the experience for visitors. It does not identify individual users.

Cookies

Our website may use cookies — small files stored on your device that help us provide a better online experience and analyse site usage. Any data collected via cookies is stored on our internal servers and is only accessible to authorised staff.

Most browsers accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you before one is placed on your device. Disabling cookies will not prevent you from using our website.

Your rights: access and correction

You have the right to request access to any personal information we hold about you, and to ask us to correct it if it is inaccurate. To exercise these rights, or for any other privacy-related enquiry, you may:

For individuals in Singapore, this policy is intended to be read alongside the Personal Data Protection Act 2012 of Singapore.